Shipping & Returns

- Delivery Information & Costs

We offer FREE standard delivery in the UK on all orders. The delivery time is approximately 2-4 working days. You can track the status of your order on our main page by inserting the order number you have received through email. This feature will inform you whether your order is still in process or has been shipped to you. Modrophenia will dispatch your order within 1 working day of confirmation. You will be notified and refunded immediately if the item has become unavailable/out of stock.

- Missing Orders

It is possible for some orders to go missing in the post and if yours hasnt arrived you will need to do the following.

Firstly, ensure that you have allowed enough time for the delivery to be made, which is around the 14 day period. If after 14 days you still havent received your order please report this to us immediately either by email or by calling us on 01827 310222 and we will deal with the situation accordingly. International orders please allow up to 21 days before reporting the item as missing. It is also a good idea to check with your local Post Office that the order hasnt been delivered whilst you were out and taken back for collection.

- International Shipping

Delivered within 5-10 working days, we ship to the following countries with the prices as stated below (prices will apply at checkout). Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.

• Australia – £15
• Austria – £5
• Belgium – £5
• Canada – £10
• China – £15
• Croatia – £5
• Cyprus – £5
• Czech Republic – £5
• Denmark – £5
• Falkland Islands – £10
• Finland – £5
• France – £5
• Georgia – £5
• Germany – £5
• Gibraltar – £5
• Greece – £5
• Guernsey – £5
• Hong Kong – £15
• Hungary – £5
• Iceland – £5
• Ireland – £5
• Isle of Man – £5
• Italy – £5
• Japan – £15
• Jersey – £5
• Republic of Korea – £15
• Latvia – £5
• Luxembourg – £5
• Malta – £5
• Mexico – £10
• Monaco – £5
• Netherlands – £5
• New Zealand – £15
• Norway – £5
• Poland – £5
• Portugal – £5
• Romania – £5
• Russian Federation – £10
• San Marino – £5
• Slovakia – £5
• Slovenia – £5
• Spain – £5
• Sweden – £5
• Switzerland – £5
• Turkey – £5
• Ukraine – £5
• United States of America – £10

- Returns

If you are unhappy, have received a wrong item or simply find the item unsuitable we of course guarantee you a full refund on the product(s). You have up to 14 days to make a decision on returning items and refunds will be credited to your original method of payment. For exchanges please contact us via the contact form or by telephone where we will make arrangements to send you a replacement. Items must be returned in their original unused condition and packaging with all tags attached. Please note that you will not be refunded on postage (unless an error has occurred such as you receiving a wrong item or the item being damaged) and it is your responsibility to cover the costs of returning using a recorded delivery service that requires proof of delivery. If you return an item that is not in its original condition or with its tags removed, we reserve the right to refuse a refund or offer a partial refund dependent upon state.

Please return to the following address:

Modrophenia
Urban Clothing
5 Market Street
Tamworth
Staffordshire
B797LU

If you live local and wish to return to the store directly, you can of course do so.